Most of my writing is aimed at the product organization, and in helping that organization evolve to where it needs to be to truly serve the needs of the company. I have also written about how the leaders of the company can help facilitate this. This article, however, is aimed at those leaders that are not actually helping, even though their intentions are typically good.
In the early 1980’s, I was a very young software developer working at HP Labs, and this was when personal computers had been out just a few years. The computers were getting faster and more powerful every few months, yet users really struggled to interact with them. The head of our research lab, Joel Birnbaum, posed the question: “Why do most people not like their computers?”